FAQ – Small Business Shirts Skip to content

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General Questions

Still have something else in your mind? Please contact us

Typically it takes about 5-6 business days for us to turn your boat into a graphic design. From there we estimate it takes around 1-2 weeks for us to print your design onto your apparel and ship it directly to you!

Certainly! Just add the image of your boat onto separate products and then add them to your cart. When you're on the cart/checkout page it will ask you for Order notes, feel free to clarify anything there. If you're having any issues, just email help@thecustomcaptain.com for support.

Absolutely! We email you a proof of your artwork for you to approve before we print anything.

Sure! We do digital files only and email them directly to you.

We ship worldwide! However our shipping rates vary by country and shipping promotions do not apply to international shipments.

Artwork Questions

Still have something else in your mind? Please contact us

Once you approve your custom digital boat artwork, we will send you PNG, JPG and Ai files of your design and logo.

We also keep these files in our system so if you ever lose them you can just come back and download them again.

It takes 5-7 days for our artists to digitally recreate your boat and send you your first proof.

From there, if you request revisions it is typically 2-3 days per revision, depending on complexity.

Please note: during peak holiday times delivery times can vary.

No sweat! We offer unlimited revisions so we'll keep working with you until we get your boat design just right.

If you don't have a good photo but want to order, do a google search for your boat make and model.

Download the image that is closest to your boat and use that one!

We can change the color, add some small features, and put your boat name and port beneath the photo to make it yours. Just remember, make sure you like the angle of the photo, because we can't change the angle of the illustration.

Absolutely! We email you a proof of your artwork for you to approve or request edits to. We offer unlimited revisions so we'll keep working with you until you're happy with the design.

Merchandise Questions

Information about our merchandise

Absolutely - just give them your order number or email address and they can enter it on our merchandise store and order for themselves. No more wrangling everyone to get their sizes together to place an order!

If you already have approved artwork, our merchandise orders typically arrive within 1-2 weeks of ordering.

Please note, some items do ship separately, so you may recieve a package with only part of your order.

Unfortunately we only can print on the products currently offered in our merchandise store. If you have specific items in mind that we don't carry, you can always take your digital file and use that to be printed locally.

Shipping & Returns

Due to the custom nature of the products we produce at Small Business Shirts, we are unable to offer returns.

If you're unhappy with your artwork, we do offer unlimited revisions of your file.

Also, if you have any damaged products upon arrival we replace them 100% for free.

Processing and shipping times can vary depending on the product.


You submit your order with approved artwork, production and shipping typically takes between 10-14 days to receive your products!

This processing time allows us to make sure that the items you ordered look great and will last a lifetime. Some items can print and ship quicker, so keep an eye on your email for your tracking number!

We source from 5 different suppliers to find the highest quality boat apparel on the market. Because of this, sometimes your orders may arrive in separate shipments. 

Unfortunately due to the custom nature of our products we cannot offer expedited processing and shipping.

We want to be sure that each item is produced with care, and expediting that process can cause quality issues. That being said, some items will ship quicker than others, so it's not uncommon for some items to arrive within 3-4 days of ordering.

We ship worldwide! However our shipping rates vary by country and shipping promotions do not apply to international shipments.

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