Due to the custom nature of our products, we cannot offer any refunds on our custom merchandise unless it is damaged or defective.
Artwork Changes and Refunds
Although we cannot offer returns of your digital artwork, we do offer unlimited revisions so we can get the artwork exactly right.
The vast majority of revision requests are handled by our team within 3-5 days, however some requests fall outside of the scope of the original artwork order. All of our artwork is drawn by hand, and typically takes 3-4 hours per logo so the edit requests listed below can be done, but at an additional cost. Reach out to our team at firstname.lastname@example.org if you would like to add one of these items on to your order.
- Change Style of artwork from what was selected
- Change the image used in the illustration
Damaged or Defective Merchandise
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the item you receive is defective or damaged, simply contact us at email@example.com and include an image showing the issue. We will fix 100% of defective or damaged items if you reach out to us under 30 days from the date of receiving these items.
Again, due to the custom nature of the products we cannot offer exchanges of your items. In rare cases we can offer store credit for some merchandise items.